What our Customers say...
Ron and team came out to treat some considerable water damage to our apartment and provided top notch service in our unfortunate circumstances. After assessing our situation they quickly installed fans/dehumidifiers, keeping us in the loop throughout the entire drying process. When we learned that we would have to move out of the apartment for a considerable amount of time for repairs, Ron and team were there again to assist us in the "pack-out". They managed to move everything out of a 3BR+ apartment into our storage unit in under a day and half, it was truly amazing. These guys really saved the day for us, we will be using them to move back in as well. I highly recommend Ron and SERVPRO of Campbell.
I work for a property management company and SERVPRO of Campbell is my preferred choice in remediation companies. They are safety-conscious, knowledgeable, and do a great quality of work upon which I and my entire clientele can depend. I work closely with Connie da Costa on a lot of projects and she's saved my homeowners out of a lot of grief. Thanks SERVPRO!
SERVPRO handled the clean-up for a laundry room fire at my mom's home. The were incredible. Connie handled the bulk of the coordination for the entire clean-up effort and she was awesome. She was very professional, yet compassionate and understanding given the situation. Monica was also great - she personally handled a good amount of the cleaning effort and was also very professional and understanding during the entire process. This company is a class act, can't thank them enough!
I had a major plumbing disaster a few weeks ago and called SERVPRO, who had done work for me three years previous when my hot water heater burst in the garage and flooded part of the downstairs part of my house. At that time, I worked with Arin, who was terrific, so it was a no brainer to have these guys back for a more challenging job when I had an upstairs plumbing issue that leaked into my carpeted master bedroom and through to my garage.
This time I worked with Ron as the project manager, with Neil and George doing the work. Ron walked me through the degree of damage in detail, as well as some concerns he couldn't confirm or deny until opening walls and ceilings up. He gave me what he thought was a worst case estimate, telling me they would do what they could to manage it lower during the job, and got Neil and George out as soon as possible to begin work. The challenge was they were beginning work when I was headed out of town for the holiday. Since I have a pet/house sitter, and I knew the company from before, I decided not to cancel my trip. These guys didn't let me down.
The worked with my house sitter, so we could manage the pets around the work, keeping her informed of their comings and goings. Ron, Neil, and I spoke while I was away so I knew what was going on from their perspectives. The guys did a great job. I came home the day after Thanksgiving and found that everything was done very neatly & cleanly, and they minimized the amount of repair work that needs to be done to make my bathroom & bedroom livable again. My final bill was much lower than I expected as well.
I highly recommend these guys if you ever have such an issue in your home. They are professional, friendly, communicative, efficient and live up to their word...in other words, very competent and trustworthy. While I hope that I never have any water damage in my home again, if I do, this is my go to team.
Great team, very efficient & responsive. I really liked their service. I called them on Monday for some help regarding a small fire in my kitchen. Ron is a nice & friendly guy & he inspected my home on Tuesday, sent me a good quote (not as expensive as I feared it might be) by evening. Next day (Wednesday) he sent his crew to clean my place. Carmin is highly trained & a skillful lady who did an amazing job cleaning everything in detail. She also gave me a handy tip on how to get it repainted at a lesser cost. Thursday Shawn comes in and picks up the Negative Air filter which they left for the remnant air to get all cleared. THANK YOU guys, u are all so awesome... U made it all back to normal in just 4 days. I am so happy!
I woke up to a basement full of about 10" of standing water. After experiencing repeated re-schedules from another water extraction company, I finally gave up on them and called SERVPRO late on a Friday evening. Will, the project manager, answered my call promptly, took all my information down and had 2 men at my place within a couple hours that same night. They worked efficiently and promptly and my basement was pumped out and starting to dry out within hours.
The follow up over the next few days was excellent - they were very communicative and courteous throughout the entire process, were very thorough about followup, and showed up promptly when they said they would.
Everything was handled to the utmost professionalism and efficiency. I highly recommend them and would definitely use them again.
I've never had a flood. Daniel was our crew chief and his crew was amazing. During the process of drying the floors, ripping out carpet and packing our house they were amazing. The crew; Greg, Ron, Arin and Monica were professional, clean and cared about our belongings. The process was overwhelming but made so much easier with the professional, trustworthy, hard working group we had. We wish all of our employees were as good. The rebuild was made easy by Will coordinating the hardwood, painting and carpeting. We would totally recommend and use them again.
Thanks to this SERVPRO and Arin I know exactly what's wrong with my place. He took the time to explain exactly what's going on with the condensation on my windows. He gave me tips and guidance as to how to resolve the problem. Arin is a true professional and an expert in the field. I highly recommend him and his company.
Just recently we had our water heater spring a leak and saturated the wall to our house. We called a water heater repair and installation company and the repairman said it looked pretty bad. He had one of his restoration companies come out to quote us for the repair. They quoted us $3000 for only the demolition and to dry out of the area. This did not even include the work to fix the area after demolition. So we decided to do the work on our own.
I called our insurance agent Laura Peterson with State Farm to let her know, and ask her opinion. She said that based on our deductible we might be better off not filing a claim unless the damage was more than the deductible. She then said, before you do any work let me send out the restoration company we use SERVPRO to give you a second opinion. She said they were awesome to work with, and might be able to provide us some advice before we start the demo ourselves.
Robert from SERVPRO came out on a Saturday with little notice, and was just in time before we started the repairs. He checked the inner walls to make sure there was no damage. He then waited while we cut into the wall. It turned out the damage wasn't bad at all, and was only on the wall to the garage. He instructed us on how to fix the problem ourselves, and made sure we felt comfortable before he left.
With the help of Robert from SERVPRO we ended up saving a minimum of $2900 off the original quote from the first restoration company.
I am unbelievably thankful that there are honest people out there like Robert who want to do the right thing for their customers, as opposed to charging them unnecessarily for services that are not required.
I would go back to SERVPRO any time for future restoration needs, and they will be the first people I recommend if any of our friends or acquaintances need help.
Ron is awesome and it was actually a pleasure to do business with him in a horrible situation. I had mold in my master bedroom wall and made the mistake of calling a contractor first.. Ron was able to answer all my questions even if he didn't know the answer he found out and got right back to me. I would highly recommend SERVPRO to anyone in need of this type of service. They even charged me less than the original quote which was a nice surprise after such a yucky thing to have happen. I would give them more then 5 stars if possible!!
Happy customer here. Ron worked quickly to inspect, clean up mold and dry out some water damage that happened as a result of a plumbing issue. Brian and Sean did the clean up and dry out work. They were professional and did a great job. I could tell after their clean up job that the wet moldy smell from the water damage had gone away so I'm confident that they took care of the problem. Thank you, Ron, Brian, and Sean!
An undetected water leak in my kitchen sink cabinet lead to damage to the entire cabinet and revealed the evidence of mold.
My HO Ins. does not cover mold remediatiion, so the cost of treatment and cleanup of the mold was going to be on my nickel. I am a single senior female so the prospect of a big mold bill was a very big concern for me.
I called a plumber to fix the leak, and my next call was to SERVPRO of Campbell. They were out to my home first thing the next morning.
We called SERVPRO for mold remediation in a house we just purchased. They set up containment barriers and air scrubbers and removed all the bad stuff.
Jessie and team were great. Clear communication, clear reasonable pricing, and clear schedule. This is exactly what I needed.
I felt safe having them working in my house when I was not home, and had no issues.
They listened to our unique needs and followed our wishes.
I would call them back for any future clean up needs.
Very professional! They take the fear out of water damage and mold. When our 2 year old son poured copious amounts of water onto our bathroom floor - resulting in water out into the hall, under the carpet the tile and down the walls to the first floor - they were able to come out the same day, accurately assess the extent of the damage and start drying it up.
I work as an office manager for an Insurance office and we have had nothing but positive and outstanding feed back form our customers. There response time and quality of there work is beyond outstanding.
Not to mention SERVPRO of Campbell are big supporters of the March of Dimes and other non profit organizations in there community.
They were very responsive and very pragmatic in how they went about pricing and doing the job. Other bids I received were loaded to the hilt and would have cost 4 times what was appropriate for the perceived damage. It turned out I only needed preventive measures that were common sense that the layman would understand..
There crew was always on-time, knowledgeable and thorough and did not try to sell excess procedures.
They also do not do reconstruction and avoid a conflict of interest.
I would recommend SERVPRO to anyone who has suffered a loss due to fire. Complete professionals and service beyond what's needed. Management and staff was and is very helpful helped me with my claim itemization after their part was complete/paid. Thanks so much!
We found ourselves in a difficult situation with our aging mother~her deteriorating health issues required us to find immediate cleaning of her home. SERVPRO of Campbell had a crew there within the hour. Even more impressive to us that evening, was their level of kindness and compassion towards our mother, as she was having a difficult time understanding why they were there, and what they were doing in her home. In the future, SERVPRO of Campbell will be the first and only call.
We had customers fighting in our store which resulted in blood on the sales floor. Until everything was cleaned up we had to close our doors--not good. SERVPRO of Campbell arrived within an hour of being called and had everything cleaned and inventoried same day so we could reopen. Very stressful situation but their crew was professional and thorough in their work and gave us peace of mind knowing everything was taken care of. Thank you!