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Fire & Water - Cleanup & Restoration

3 Functions of an Electronic Claims Service

6/14/2022 (Permalink)

Tablet and cel phone. Choosing a provider with an electronic claims service allows for more transparency.

Three Functions of an Electronic Claims Service

In the event that disaster strikes a residential or commercial property in Monte Sereno, CA, the owner may need to make an insurance claim. Insurers prefer to work with restoration companies that maintain rigorous professional standards and digitize records. Here are three notable differences between a restoration company that still deals in paper documents and a nationwide service network with an electronic claims service.

1. Provide Authorized Access
An electronic claims service can restrict access to claim-related documents to authorized parties. Rather than processing paperwork that is only secure until it is not, and which can be damaged or misplaced, an electronic service requires authentication for access and backs up files.

2. Track an Insurance Claim
The SERVPRO electronic claims service can also improve the ability of a property owner or insurance agent to keep track of the materials involved in a property damage claim. While property owners should still retain copies of damage documentation, proof of loss and a restoration estimate, an electronic claims service provides peace of mind that critical documents cannot be accidentally destroyed or misplaced.

 3. Support Instant Communication
The availability of up-to-date materials in an electronic claims service is essential for speedy claim settlement. A service that notifies users when new materials become available has clear advantages over disjointed analog workflows. While an electronic claims service may not yet support internal live communication, these materials are readily available to be referenced in calls between insurance providers, policyholders and a restoration service provider.
In the event that you need to make an insurance claim for a property located in Monte Sereno, CA, choosing a provider with an electronic claims service allows for more transparency. These services provide authorized parties with persistent access to claim materials, deliver updates and ensure that all stakeholders are working from the same up-to-date documentation.

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